University of Arizona
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Teacher Course Evaluation

Teacher Course Evaluation (TCE) System of UA
December 16, 2008
Statement

UA should continue develop and maintain its own TCE System which is one of the best nationwide, and utilize this system to earn money for UA.
TCE IT Development team should be part of UITS FrontLine Services.
Background

Teacher Course Evaluation system has been developed locally and has served the University Of Arizona for more than 15 years, and we are proud to say that our TCE team has been created and served the TCE system, which is now one of the most advanced TCE systems in US. It produces result reports faster, then any other TCE systems and opens them for:
students (https://tce.oirps.arizona.edu/TCEstudentReports/ ),
faculty (https://tce.oirps.arizona.edu/TCEfacultyReports/ ),
departments (https://tce.oirps.arizona.edu/TCEDepartmentReports/ ),
and administration (https://tce.oirps.arizona.edu/TCEDeanReports/),

Our TCE system consists of 22 up-to-date ASP.NET web and VB.NET projects (more than 400 .NET and ASP program files, about 20 MB size), based on SQL Server databases, which include more than 200 tables, more than 400 stored-procedures, and more than 200 functions.
We have more than 1000 visitors weekly, and depending on the week, our users view anywhere from 15,000 to 40,000 web pages weekly. It produces more than 800,000 overall statistical reports yearly.

It is capable to administer paper and online TCE http://aer.arizona.edu/AER/OnlineTCEHelp.asp).
It lets faculty and departments a possibility to customize their TCE questionnaire online (https://tce.oirps.arizona.edu/TCEcustomization) to get more detail feedback from students.
It delivers TCE reports to students, faculty and departments online. TCE reports help faculty to improve their teaching, students - to enroll in good classes, and departments in their P&T decisions.
It lets departments to collect teaching load information and order TCE online (https://tce.oirps.arizona.edu/TCEdataCollection/default.aspx)

TCE Development by TCE IT Group (3.5 FTE)

1. TCE Input Systems:
(Input sections data from central UA databases UIS or IIW, Teaching Load and TCE ordering Data Collection for contacts, TCE Customization for departments and for faculty, TCE Online for students).

2. TCE Output Systems:
(TCE Department reports, TCE Faculty Reports, TCE Students -ASUA-reports, TCE Dean Reports, TCE interactive reporting, TCE dashboards).

3. TCE IT network – Web and Data Servers:
(TCE development and production infrastructure, Web Servers setup and maintenance, SQL Server databases administration and maintenance)

TCE Processing (2.25 FTE)
(Calendar, Data Input, Printing, Scanning, Emailing, Input Responses, Statistics Calculation, Customer Support, Tech. Support, TCE front web, TCE documentation, TCE consultations and workshops for faculty and departments)

Strategic Directions

1. TCE IT group should report to UITS according to the UITS centralization strategic plan.
Server room, offices, servers, and workstations in MLK room 200 (A, B, C, etc) stay with TCE IT group under UITS.

2. TCE Processing group can stay with OIRPS.

3. TCE IT group can continue support the TCE processing group under agreement between UITS and OIRPS.

4. TCE IT group continue development and updates to the TCE systems by specifications from the TCE Processing group under agreement between UITS and OIRPS.

5. TCE IT group can provide the TCE service to other Universities making money for UA.

6. TCE IT group can develop and provide other evaluation services for UA and for external customers, raising money for UA.

7. TCE IT group is to work with Mosaic development team on incorporation of the TCE System into Mosaic environment.

Budget

3. TCE IT group budget savings can be reached by better organization of TCE IT infrastructure and usage of VM capabilities. TCE IT group will use UITS administration and payroll services.

4. TCE IT year salary (3.5FTE) is about $177,000 and can partly be funded from auxiliary account.

5. TCE hardware yearly cost is about $30,000.

6. TCE Systems like our TCE can be sold to another university for about $100K.

7. UA can serve other universities using existing TCE System for $10K-$30K yearly depending of university size.

8. Stop development of already existent, best and advanced TCE and buying and implementing some not so advanced system is a wasting of UA money and lost of UA possible profit.

Pluses and minuses of development instead of outsourcing

1. Plus - Investment in UA staff: Investment into software development inside of the UA supports UA staff with higher skills instead of paying to outside company for high level skills and hire for UA staff with low level skills for serving an outside product.

2. Plus - Ownership: Having own UA TCE System gives UA possibility of earning money by implementing this system for other universities or selling this system to some software development company.

3. Plus - Reusability: Software of TCE System can be used for development of other similar evaluation systems (like Staff and Supervisor Evaluation System, Office Evaluation System, etc…) for UA and for serving other universities.

4. Plus - flexibility: Software of TCE System can be easily customized and developed by future requests.

5. Minus - reliability: UA should provide reliability for its own TCE System.
6. Solution: TCE IT staff should be cross-trained and have backup for each member of the group.

7. Plus - UA academic program in Computer Science: Computer Science and MIS students can be involved in the real live development.

8. Plus - Cooperation with PeopleSoft: UA TCE System can be incorporated into the PeopleSoft solution for other universities.

TCE IT Development group: 12/16/08
Irina Yaroshevskaya, PhD, Computing Manager Principal
Yevgeniy Kaganov, MS, Application Analyst Senior

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